Being involved in a car accident is one of the most stressful experiences any driver can face. In those first crucial moments after impact, your mind races, adrenaline surges, and it’s easy to feel completely overwhelmed. Whether it’s a minor bump in a supermarket car park or a more serious collision on the motorway, knowing exactly what to do can make the difference between a straightforward claim and months of unnecessary stress.
According to the Department for Transport, there are over 100,000 reported road accidents across the UK every year. That’s why understanding the proper procedure following an accident isn’t just helpful—it’s essential for every driver on British roads. This guide will walk you through exactly what steps to take, how the non fault accident process works, and how professional accident claim management can remove the burden from your shoulders during an already difficult time.
Step 1: Ensure Safety First
Before anything else, your immediate priority is safety. If possible, move your vehicle to a safe location away from moving traffic—but only if it’s safe to do so and your car is still driveable. Switch on your hazard lights immediately to warn other road users.
Check yourself and any passengers for injuries. Even if everyone feels fine, remember that shock and adrenaline can mask pain and injury symptoms. If anyone is hurt, call 999 straight away. For serious accidents involving injury, fire, or blocked roads, the emergency services must be contacted without delay.
If it’s safe, check on the other driver and any passengers in their vehicle too. However, never admit fault or apologise at the scene—even a simple “sorry” can be interpreted as an admission of liability, which could seriously affect your claim later.
Step 2: Gather Essential Evidence
Once safety is secured, it’s time to document everything. In today’s world, your smartphone is your best friend here. Take multiple photographs from different angles showing:
- All vehicles involved, including registration plates
- The overall accident scene and road layout
- Any road markings, signs, or traffic lights
- Specific damage to all vehicles
- Weather and road conditions
- Any relevant CCTV cameras nearby
Exchange details with the other driver(s), including names, addresses, phone numbers, insurance companies, and policy numbers. If there are witnesses, politely ask for their contact details—their independent account could prove invaluable.
Make notes about what happened whilst it’s fresh in your mind. Record the time, date, location, weather conditions, and your recollection of events. Be factual and detailed, but again, avoid admitting fault in writing.
Step 3: Report the Accident
You must report the accident to the police within 24 hours if:
- Anyone was injured
- The other driver didn’t stop or exchange details
- Damage was caused to property other than vehicles (walls, lampposts, etc.)
- There are concerns about drink or drug driving
Even if police attendance isn’t required, you must inform your insurance company about any accident—even if you don’t intend to make a claim. Most policies require notification within 24-48 hours. Failing to report an accident could invalidate your insurance and land you in serious trouble.
Step 4: Understanding the Non Fault Accident Process
If the accident wasn’t your fault, you shouldn’t be left out of pocket. The non fault accident process is designed to ensure innocent drivers are fully compensated without affecting their no-claims bonus. However, navigating insurance claims, repairs, and replacement vehicles can be incredibly time-consuming and confusing.
This is where accident claim management becomes invaluable. Rather than spending hours on hold to insurance companies, chasing garages, and dealing with endless paperwork, you can hand the entire process over to specialists who handle everything on your behalf.
How Accident Claim Management Simplifies Your Life
Professional accident claim management services in London take the stress out of the entire process. From the moment you report your accident, a dedicated team manages every aspect of your claim, including:
Liaising with Insurance Companies – They handle all communication with insurers, both yours and the third party’s, ensuring your claim progresses smoothly without you having to chase updates constantly.
Arranging Vehicle Recovery – If your car isn’t driveable, they’ll organise immediate recovery and secure storage, so you’re not left stranded at the roadside.
Organising Accident Recovery and Repairs – Your vehicle is taken to approved repairers who provide quality accident recovery and repairs in London and surrounding areas, using genuine parts and manufacturer-approved techniques.
Providing Courtesy Vehicles – Perhaps most importantly, you’ll receive a like-for-like courtesy car whilst yours is being repaired, ensuring your daily life continues with minimal disruption.
Managing the Claim – All paperwork, evidence submission, and negotiations are handled by experts who understand exactly how to maximise your claim and speed up the process.
Why Choose Infiniti Motor Group for Your Accident Management
When you’re dealing with the aftermath of an accident, you need a company that genuinely understands the stress you’re under and has the expertise to resolve everything quickly and fairly. Infiniti Motor Group has built its reputation on providing exceptional accident claim management services throughout London and the wider UK.
Expert Guidance – The team has years of experience handling everything from minor scrapes to major collisions. They know the insurance industry inside out and use that knowledge to your advantage.
No Hidden Costs – If you’re not at fault, their services are completely free to you. All costs are recovered from the third-party insurer, so you won’t pay a penny.
Quality Accident Repairs – Your vehicle will be repaired to the highest standards at approved bodyshops, with full guarantees on all work completed.
Like-for-Like Courtesy Cars – You won’t be downgraded to a small runabout. Infiniti Motor Group provides courtesy vehicles that match your own car’s specification, ensuring you maintain your lifestyle and business operations.
Personal Service – You’ll have a dedicated claims handler who keeps you updated throughout the process, answers your questions, and ensures everything moves forward efficiently.
Protecting Your No-Claims Bonus – Because the claim is made against the at-fault driver’s insurance, your no-claims discount remains intact.
Don’t Face the Aftermath Alone
The hours and days following a car accident can feel incredibly daunting, but you don’t have to navigate this challenging time by yourself. With the right support from an experienced accident management company in the UK, you can focus on what matters most—your wellbeing and getting back to normal life—whilst the experts handle everything else.
From the moment of impact through to getting your fully repaired vehicle back, professional accident claim management transforms a stressful ordeal into a managed, straightforward process. You deserve compensation for an accident that wasn’t your fault, and you deserve quality repairs that restore your vehicle to its pre-accident condition.
Start Your Claim Today
If you’ve been involved in a car accident that wasn’t your fault, don’t wait. The sooner you begin the claims process, the sooner you’ll be back on the road in your repaired vehicle. Infiniti Motor Group’s expert team is ready to take the burden off your shoulders and ensure you receive everything you’re entitled to.
Contact Infiniti Motor Group today to start your no-fault accident claim. With decades of combined experience, comprehensive support services, and a genuine commitment to customer care, we’ll guide you through every step of the journey—from that first stressful phone call through to collecting your perfectly repaired car.
Don’t let the complexity of accident claims add to your stress. Let the professionals at Infiniti Motor Group handle everything whilst you focus on what matters. Your road to recovery starts with a single phone call.
