Accident Claim Management London
We handle your insurance claim while you get back on the road.
Start Your Accident Claim Today!
- 02087982590
- info@infiniti-motorgroup.co.uk
-
Unit 12 Barking industrial park,
Alfred’s way, Barking
London IG11 0TJ
Infiniti Motor Group
Why Choose Us for Accident Claim Management?
✔ Insurance-Approved Bodyshop – We work with all major insurers across London
✔ No Stress, No Hassle – We handle everything from start to finish
✔ High-Quality Repairs – Using the latest equipment and manufacturer-approved methods
✔ Courtesy Car Available – Keeping you on the road while we repair your vehicle
✔ Expert Technicians – Skilled professionals ensuring a flawless finish
See why our customers keep coming back for more.
What Our Customers Say
Infiniti Motor Group
What You Should Do Immediately After an Accident
Being in an accident is stressful, and it’s easy to forget important steps. Here’s a simple guide on what to do after a non-fault accident to protect yourself and make the claims process smoother:
Accident Claim Management
At the Scene
Stay safe and check for injuries – Make sure everyone is safe. If anyone is hurt, call 999 immediately. Move vehicles out of traffic if possible and turn on hazard lights.
Don’t admit fault – Even if you think the accident was your fault, don’t say this at the scene. Stick to facts and let the insurance companies determine responsibility.
Exchange details and gather evidence – Swap contact and insurance information with the other driver, including names, phone numbers, insurance details, and vehicle registration numbers. Take photos of all vehicles, damage, the accident scene, and road conditions. If there are witnesses, get their contact details too.
Note what happened – Write down the time, location, weather conditions, and your account of events whilst it’s fresh in your mind.
Accident Claim Management
After Leaving the Scene
Report serious accidents – You must report to the police within 24 hours if someone was injured, you couldn’t exchange details, or property was damaged.
Contact us first – Call Infiniti Motor Group on 020 8798 2590 before speaking to your insurer. Our accident claim management services can often get better results by handling the initial contact, especially for non-fault accident claims. Don’t accept quick settlement offers from the other driver’s insurer without speaking to us first.
Keep all records – Save everything: police report numbers, medical reports, receipts for expenses, photos, witness details, and all insurance correspondence.
Accident Claim Management
How We Help with Your Non-Fault Accident Claim
If you weren’t responsible for the accident, our car accident claim management services in London ensure you get everything you’re entitled to:
- Protected no-claims bonus – Your discount isn’t affected
- No excess payment – The at-fault party’s insurer covers all costs
- Full compensation – Vehicle repairs, courtesy car, and other losses
- Expert negotiation – We deal with the other insurer for the best outcome
Our team has extensive experience managing non-fault accident claims and handles all communication with insurers, gathers evidence, and fights for your rights throughout the process.
Report serious accidents – You must report to the police within 24 hours if someone was injured, you couldn’t exchange details, or property was damaged.
Contact us first – Call Infiniti Motor Group on 020 8798 2590 before speaking to your insurer. Our accident claim management services can often get better results by handling the initial contact, especially for non-fault accident claims. Don’t accept quick settlement offers from the other driver’s insurer without speaking to us first.
Keep all records – Save everything: police report numbers, medical reports, receipts for expenses, photos, witness details, and all insurance correspondence.
How Our Accident Claim Management Works
Getting your vehicle to safety
1. Vehicle Recovery & Initial Contact
After an accident, the first priority is getting your vehicle somewhere safe. If your car isn’t drivable, we arrange immediate recovery to bring it to our Barking facility. Our team is available to take your call and start the process straight away. We’ll ask you a few simple questions about the accident, gather details about the damage, and explain what happens next. If you’re unsure about your insurance coverage or what you’re entitled to, we’ll guide you through your options. Our accident claim management services begin the moment you contact us, so you can relax knowing everything is being handled properly.
What we do:
✔ Arrange fast vehicle recovery from the accident scene or your location
✔ Take initial damage reports over the phone
✔ Provide immediate advice on your insurance claim rights
✔ Begin documentation for your non-fault accident claim if applicable
We deal with the insurers so you don't have to
2. Insurance Claim Negotiation & Processing
Dealing with insurance companies can be confusing and time-consuming. That’s where our insurance claim handling for accidents really makes a difference. We contact your insurer directly and manage all the paperwork on your behalf. This includes submitting claim forms, providing damage reports, and negotiating approval for repairs. If you’ve been in a non-fault accident, we work to protect your no-claims bonus and ensure the at-fault party’s insurer covers all costs. Our team knows exactly what insurers need and how to get claims approved quickly, which means less waiting around for you.
What we do:
✔ Contact your insurance company and open the claim
✔ Complete and submit all required paperwork and forms
✔ Provide detailed damage assessments and repair estimates
✔ Negotiate with insurers to get your claim approved promptly
✔ Protect your interests in non-fault accident claims
✔ Keep you updated throughout the claim process
Understanding exactly what needs fixing
3. Comprehensive Damage Assessment
Once your vehicle arrives at our facility, our expert technicians carry out a thorough inspection. We look beyond the obvious damage to check for hidden issues that might not be visible at first glance. This includes checking the structure, mechanical components, and safety systems. We document everything with photographs and detailed notes, then create a complete repair plan. This assessment is sent to your insurer for approval, and we make sure every bit of damage is included so nothing gets missed. Our state-of-the-art diagnostic equipment helps us spot problems that less experienced bodyshops might overlook.
What we do:
✔ Conduct detailed visual and mechanical inspections
✔ Use advanced diagnostic tools to find hidden damage
✔ Document all damage with photographs and written reports
✔ Create comprehensive repair estimates
✔ Submit assessment reports to insurers for approval
✔ Identify any safety concerns that need immediate attention
Restoring your vehicle to pre-accident condition
4. Professional Repair Management
With the claim approved, our skilled technicians get to work repairing your vehicle. We use only manufacturer-approved repair methods and genuine parts to ensure your car is restored to its original condition. Our team has years of experience with all types of accident damage, from minor scratches and dents to major collision repairs. We work efficiently without cutting corners, using premium materials and the latest equipment. Throughout the repair process, we maintain strict quality standards and follow all manufacturer guidelines. If any additional damage is discovered during repairs, we inform both you and your insurer straight away.
What we do:
✔ Carry out all repairs using manufacturer-approved techniques
✔ Use genuine parts and premium materials
✔ Apply factory-standard paint finishes
✔ Repair or replace damaged panels, bumpers, and structural components
✔ Address the mechanical and electrical issues caused by the accident
✔ Maintain regular communication about repair progress
✔ Handle any additional claims if further damage is discovered
Keeping you mobile during repairs
5. Courtesy Car Provision
We know you can’t be without a car whilst yours is being fixed. If your insurance policy includes courtesy car coverage, we arrange a replacement vehicle for you. This means you can continue with your daily routine, getting to work, doing the school run, or running errands, without any disruption. We’ll organise the courtesy car as quickly as possible and explain any terms or conditions. If your policy doesn’t include a courtesy car, we can discuss other options that might be available through your insurer or as part of a non-fault accident claim.
What we do:
✔ Check your insurance policy for courtesy car entitlement
✔ Arrange a suitable replacement vehicle
✔ Handle all the paperwork for the courtesy car
✔ Explain the terms, insurance coverage, and fuel policy
✔ Provide alternative transport solutions when possible
Making sure everything is perfect
6. Quality Checks & Final Inspection
Before we return your vehicle, it goes through rigorous quality checks. Our technicians inspect every repair to ensure it meets our high standards and manufacturer specifications. We test all mechanical components, check paint finishes, and verify that safety systems are working correctly. The vehicle is cleaned inside and out, and we review all repair documentation to confirm everything on the claim has been completed. We also ensure all warning lights are off and the car drives exactly as it should. Only when we’re completely satisfied does your vehicle get approved for collection.
What we do:
✔ Inspect all completed repairs against quality standards
✔ Test mechanical and electrical systems
✔ Check paint colour matching and finish quality
✔ Verify all safety features are functioning properly
✔ Complete a final road test
✔ Clean and valet your vehicle
✔ Prepare handover documentation and warranty information
Getting you back on the road
7. Vehicle Return & Aftercare
When your car is ready, we contact you to arrange a convenient collection time. We’ll walk you through all the repairs that were carried out and show you the work that’s been done. You’ll receive all relevant paperwork, including repair invoices, warranty documentation, and claim closure forms. We explain what’s covered under warranty and provide contact details if you have any questions later. If you’ve been using a courtesy car, we handle its return at the same time. Our accident claim management services don’t end when you drive away, we’re always here if you need support or advice after the repairs are complete.
What we do:
✔ Arrange a convenient collection time
✔ Provide a detailed explanation of all repairs
✔ Supply complete documentation and warranty certificates
✔ Handle courtesy car return
✔ Offer ongoing support and advice
✔ Remain available for any post-repair questions or concerns
Common Questions About Accident Claim Management
What should I do immediately after an accident?
Contact Infiniti Motor Group as soon as the accident happens. We’ll guide you through the next steps and advise you on your rights. Our team will take over from there, handling all communications with your insurer and managing the paperwork so you don’t have to deal with the stress and hassle.
Do you work with all insurance companies?
Yes, as an insurance-approved bodyshop, we work directly with all major insurers. This means we can handle your claim from start to finish, liaising directly with your insurance company to ensure your claim is processed efficiently without you having to get involved in the paperwork.
Will I get a courtesy car while my vehicle is being repaired?
If your insurance policy includes courtesy car coverage, we’ll arrange one for you to keep you mobile during the repair process. This ensures you can continue with your daily routine while we restore your vehicle to its original condition using manufacturer-approved techniques.
What kind of repairs do you carry out and what standards do you maintain?
We carry out a full damage assessment and perform high-quality repairs using the latest equipment, manufacturer-approved methods, genuine parts, and premium materials. Our expert technicians ensure a flawless finish, and we conduct thorough quality checks before returning your vehicle to guarantee it meets safety and performance standards.
How long will the repair process take?
The repair timeframe depends on the extent of damage, but we work efficiently to get you back on the road as quickly as possible. Throughout the process, we keep you informed of progress and ensure repairs are completed to the highest standards without rushing the quality checks that guarantee your vehicle’s safety and performance.
What makes your accident claim management service different?
Our comprehensive service is completely hassle-free – we handle everything from the initial insurance claim through to returning your fully restored vehicle. As an insurance-approved bodyshop with expert technicians, we combine professional repairs using genuine parts with direct insurer relationships, meaning you get quality results without any of the typical stress associated with accident claims.
Our Services
Why Choose Us
London's Leading Approved Repairers
Our accident repair centre is manufacturer approved by major car brands and we’re approved repairers with all leading insurance companies. This means we meet the highest standards for vehicle repairs and can guarantee your car repaired work will be perfect. Being manufacturer approved means we use genuine parts and follow official repair methods.
We Use the Best Equipment
We have state of the art tools at our insurance approved accident repair centre. Our high quality equipment and manufacturer approved parts help us complete vehicle repairs properly using cost effective methods. We also provide alloy wheel repairs, wheel repairs, and body repair services for both regular cars and commercial vehicles.
Outstanding Customer Service and Insurance Claims
As approved repairers, we work directly with all leading insurance companies. Our customer service team handles all the paperwork for your insurance claim, takes photos of the accident damage, and makes sure everything is processed quickly. We can often arrange direct billing to get you back on the road quickly.
Quick Service with a Quality Promise
We can assess most accident damage quickly and start vehicle repairs fast. Every repair service comes with a manufacturer approved warranty – if something goes wrong with our work, we’ll fix it again for free using manufacturer approved methods.
Had an accident? Contact us today and let us handle everything for you!
- 02087982590
- info@infiniti-motorgroup.co.uk
-
Unit 12 Barking industrial park,
Alfred’s way, Barking
London IG11 0TJ
Help & Advice
guarantee that you will be completely satisfied
